Arimes Consulting is a unique consulting firm that is dedicated to improving development and building processing systems in order to integrate services to meet customer needs. Our firm has created and perfected a one of a kind project-oriented system model that centers on fulfilling customer expectations and strives to make governments more seamless. The model ensures that client’s needs are addressed in four fundamental areas, including:
Customer Expectations & Partnership Culture
Meeting customer expectations in the development and building processing system is crucial. Understanding what those expectations are and how they relate to the system performance is the challenge. Arimes Consulting’s proven customer involvement process addresses and alleviates those challenges. Harnessing feedback, building a partnership for changing the process, and turning opposition into political support is the primary goal.
What do customers view as criteria or expectations for a successful system? Do customers feel there is a partnership culture where they work can with staff in a collaborative way to solve problems? We facilitate customer feedback to arrive at a clear set of success factors for clients to use as a measuring stick of customer satisfaction.
Product-Based Services
Development services customers often face multiple and fragmented local government departments when attempting to get comprehensive information, process a project they have in mind, or file a complaint. Arimes Consulting has a unique product-based operational design that defines processing system service delivery from the customer’s perspective. This model embraces a “customer sits in one chair” cultural philosophy to stop customer runaround and strives to make the process more seamless.
“Project” Versus “Permit”
Our unique project-oriented system template illustrates how a client can easily and quickly redefine their processes to understand the customer’s immediate objective for development, then in turn identify all the required project approvals/permits and the associated processing steps to achieve the most efficient overall approval timeline. The approach adds a critical overlay of project management to ensure customer needs are met and missteps and frustrations are minimized. “Time is money”, so achieving timeliness and predictability are the key objectives for successful service delivery.
Cultural Change Management
Making changes happen in local government can be challenging due to entrenched institutional thinking, lack of buy-in and management support for new ideas, and resistance due to organizational “turfs”. Arimes Consulting’s change facilitation process establishes a framework for sponsorship, “out of box” creative system designing, and customer involvement to assist in ensuring success. The framework centers on creating team structures for discussion, agreement, buy-in, and communication of planned improvements.