“Suspend Disbelief”

Change Management1 Comment

Your government agency has embarked upon a journey to improve customer service in the development processing system.  A number of significant changes are anticipated, including a more co-located “one-stop” development services center, shifting to a project-oriented approach when processing applications, and an enhanced information technology and communication system.  Can these changes happen?  They can, but…

The Creative Team Member

Change Management

Making significant improvements in the development processing system is a very difficult and risky venture from the perspective of the staff members involved in the effort.  Staff (and customers) are being asked to change old habits and embrace new ideas for providing information and processing permits or applications.  As an individual, you could be leading an improvement team…