The Creative Team Member

Making significant improvements in the development processing system is a very difficult and risky venture from the perspective of the staff members involved in the effort.  Staff (and customers) are being asked to change old habits and embrace new ideas for providing information and processing permits or applications.  As an individual, you could be leading an improvement team…

Development Services System Parts

Understanding the development services process as a “system” will yield opportunities for improved efficiency. The system is more than just procedures. It includes many other system “building block©” parts, such as the people side of project management, regulatory framework, information technology, physical space, and performance measurement.